Adobe is hiring Technical Product Consultant - AEM (2-4 years)

Provide customer support and troubleshoot customer reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis and Performance issues for AEM.
Fix Bugs through Code Changes in the later versions of AEM in collaboration with Engineering Team.
Troubleshoot, validate and report customer submitted bug reports.
Providing round the clock assistance to our Adobe customers while working in APAC/EMEA shifts
Drive measurably high levels of customer satisfaction that lead to custom
Provide Support Fix to customer for AEM, if changes are trivial.
Acts as a customer advocate ensuring all customers’ voices are heard.
Liaise with engineering/product management to ensure customers’ desires for future product development are heard
Address customer concerns and questions, large and small, in an effective and timely manner
Understand the real world impact that issues and defects have on customers • Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager
Assist in testing new and enhanced product features
Manage incidents professionally and within stated timelines
Accurately record and maintains incident in accordance with department standards
Participate in department team meetings
Assist in special projects and other duties as assigned

Either a Bachelor or Masters degree in Computer Science plus 2-4 years’ experience in the Web and/or ECMS technologies space
Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
Proficiency in REST API, HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Experience and ability to conceptually understand the implications and propose architectures for large Web based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance related measures
Support all kinds of product related issues e.g. architecture, infrastructure, functionality, development, integration, migration etc.
Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
Recognizing areas that require patching and upgradation for fixing vulnerabilities
Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
Effective dialogue building skills, listening, good Q&A skills

Shift Timings: PST (Pacific Standard Time)
Location: Noida, Bangalore
Job ID: R135756

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